![]() ![]() You can also explore a multi-channel strategy if customer engagement is divided across several channels. So, depending on your customer’s behavioral patterns, you may host your bot on your website, Facebook, a mobile app, or any other social media channel. You can decide on the right channel by answering this question: where do you experience the most customer interaction or engagement? This ensures you create the chatbot on any platform they prefer. Decide On A Preferred Channelįor every business action, your customer’s needs come first– developing a chatbot is no different.
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